BDONE was pioneered by Brittany Don, an operations specialist with 15 years of experience in efficiency, process improvement, project management, and employee/customer experience. With a dynamic mindset and deep expertise in change management, she excels at refining business protocols, boosting employee engagement, enhancing client satisfaction, and driving profit margins.
The firm was established to add value to existing operations and alleviate the burden on employees. In today's fast-paced environment, additional tasks and oversight continually weigh down employees, leading to burnout and disengagement. Brittany's methodology revamps operations to ensure they are truly DONE—Dynamically, Optimally, Newfangled, and Efficiently.
Throughout her career, Ms. Don has led a diverse range of projects, from mergers and acquisitions (M&A) to accounting platform conversions. She has authored Standard Operating Procedures (SOPs) for companies with workforces of over 600, reduced workloads by 70% and increased customer satisfaction by 20%. As an operations executive at a publicly traded company, she transformed outdated processes to improve efficiency and enhance satisfaction for over 100,000 clients. Ms. Don holds a B.S. in Business Management, Entrepreneurship, and Emerging Enterprises from Syracuse University.
